Last updated: April 2, 2026

1. Overview

Payments for Test-Lab.ai are processed by Paddle, our Merchant of Record. Paddle handles all payment processing, invoicing, and refunds in accordance with their policies. Charges on your bank or credit card statement will appear as "Paddle" or "PADDLE.NET" rather than "Test-Lab.ai".

This Refund Policy outlines when you may be eligible for a refund.

2. EU / EEA / UK Consumer Rights

If you are a consumer located in the European Union, EEA, Switzerland, or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days without giving any reason.

However, this right does not apply once the service has been used, where you have expressly consented to immediate access and acknowledged that you lose your right of withdrawal.

By purchasing and using Test-Lab.ai, you:

Request immediate access to the service
Acknowledge that the service is digital content delivered instantly
Agree that your right of withdrawal is waived once usage begins

3. Credit-Based Purchases

Test-Lab.ai operates on a credit-based system. Refund eligibility depends on usage:

Unused Credits

If you have not used any credits, you may request a full refund within 14 days of purchase.

Partially Used Credits

If some credits have been used, refunds may be limited or not available
Any refund, if granted, may be prorated based on unused credits at our discretion

Fully Used Credits

If credits have been fully used, no refund is available.

4. Non-Refundable Situations

Refunds are generally not provided in the following cases:

Credits have been used or consumed
More than 14 days have passed since purchase
The request involves repeated or abusive refund behavior
The account has been suspended or terminated due to violation of our Terms

5. Technical Issues or Billing Errors

You may be eligible for a refund if:

You were charged in error (duplicate or incorrect charge)
A critical technical issue prevented you from using the service and could not be resolved

6. How to Request a Refund

To request a refund, please contact us first at: hello@test-lab.ai

Include:

Your purchase email
Transaction ID
Reason for the request

We will review your request and, if approved, process the refund via Paddle, our payment provider.

You may also request a refund directly through Paddle by:

Using the link in your receipt email, or
Visiting paddle.net

7. Refund Processing

All refunds are processed by Paddle and issued to the original payment method. Processing times may vary depending on your payment provider.

8. Contact

If you have questions about this policy, contact: hello@test-lab.ai

9. Changes to This Policy

We may update this Refund Policy from time to time. Updates will be posted on this page with a revised date.